Privacy Policy

Effective Date: 01.06.2025
This Privacy Policy governs the manner in which The Skill Vendor collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website https://www.theskillvendor.com.

By accessing or using the website, you explicitly consent to the terms set forth in this Privacy Policy. This policy applies to all current and former users of our website, whether accessing it directly or through other online or offline means. If you do not agree with the practices described herein, we advise you to refrain from using our services.

Information We Collect

1. Contact Information

We may collect personally identifiable information including, but not limited to: your full name, email address, mobile number, telephone number, complete mailing address (including city, state, postal code, and country), and Internet Protocol (IP) address.

2. Payment and Billing Information

When you make purchases on our platform, we may collect details such as your billing name, billing address, and payment method. We do not store or process your credit card or debit card details directly. All sensitive financial information is securely handled by our third-party payment processor, CC Avenue, in accordance with industry security standards.

3. Public Submissions and Posts

We may collect any content you choose to post on public forums hosted by us or on third-party social media channels affiliated with The Skill Vendor. Such content becomes publicly accessible and may be used by us in accordance with this policy.

4. Demographic and Preference-Based Information

We may also collect demographic data including your age, interests, preferences, and choices relating to events or services. This may occur through voluntary surveys, registration forms, or interaction history with the website.

5. Technical and Device Information

When you access our platform, we may automatically log technical information, including:

i. Browser type and version

ii. Referring website or URL

iii. Time spent on the site

iv. Pages accessed

v. Operating system and platform

vi. Device type and model

vii. Unique device identifiers

This information helps us understand user behavior and improve site performance.

Methods of Information Collection

1. Direct Collection

Information is collected directly from you when you register on the platform, make a purchase, subscribe to newsletters, respond to surveys, or communicate with our support teams via phone, email, or chat.

2. Passive Collection via Tracking Technologies

We utilize tracking tools such as:

a) Google Analytics

b) Google Search Console

c) Web beacons

d) Browser cookies
to monitor user behavior, measure performance, and enhance user experience. By continuing to use our website, you consent to our use of these technologies.

3. Third-Party Data Sources

We may receive limited user information from integrated services such as social media platforms (e.g., Facebook, Google). This data may include your name, email, profile image, and location, subject to your privacy settings on the third-party platform.

Use of Your Personal Information

We use the information collected for the following purposes:

i. To Contact You: Including confirmation of purchases, delivery of transactional messages, or promotional offers (where permitted).

ii. To Provide Customer Support: Responding to inquiries, facilitating registration, or resolving disputes.

iii. To Improve Services: Analyzing user behavior to customize user experience and refine services or features.

iv. To Ensure Platform Security: Monitoring activities for fraud prevention, abuse detection, and enforcement of our terms.

v. To Fulfill Legal Obligations: Maintaining records as required by applicable laws or responding to legal processes.

vi. To Communicate Promotional Content: Including newsletters, event invitations, and offers, unless you have opted out.

vii. To Send Transactional Communications: Including payment confirmations, ticketing information, or technical alerts.

Sharing of Information with Third Parties

Your information may be disclosed under the following conditions:

1. Service Providers and Vendors

We may share data with trusted third-party partners who assist us in operating the website, processing payments, sending communications, or conducting analytics. All such partners are contractually bound to safeguard your data and use it solely for specified purposes.

2. Event Organizers

For events listed or managed through our platform, we may share your data with respective organizers for operational and fulfillment purposes. The use of your information by event organizers is subject to their own privacy policies.

3. Business Partners and Sponsors

In certain instances, we may share anonymized or non-sensitive personal data with collaborators such as sponsors or venue providers. These partners are similarly expected to comply with privacy obligations.

4. Legal and Regulatory Compliance

We reserve the right to disclose personal information as required by law, including to respond to court orders, subpoenas, regulatory requests, or when compelled to do so by a government authority.

5. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user data may be part of the transferred business assets.

6. With Your Consent

We may share your data for other purposes not listed above, but only after obtaining your explicit consent.

Email and Communication Preferences

You may opt out of receiving non-essential marketing communications by emailing us at support@theskillvendor.com. Please allow up to 7 business days for the opt-out request to be processed. Transactional messages related to purchases, account activity, or service updates will still be sent to you even if you opt out of promotional emails.

Third-Party Websites and Links

Our website may contain links to third-party websites and services that are not operated or controlled by The Skill Vendor. We are not responsible for the privacy practices of these external sites. Users are encouraged to review the privacy policies of any third-party site they visit.

Data Retention and Security

We retain personal information for as long as it is necessary to fulfill the purpose for which it was collected and to comply with legal, accounting, or reporting obligations. We implement reasonable security safeguards including encryption, firewalls, and access controls to protect your data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or our data practices. The revised policy will be posted on this page with an updated “Effective Date.” Continued use of the website after such updates shall constitute your acceptance of the revised terms.

Jurisdiction and Governing Law

This Policy and any disputes arising from it shall be governed and interpreted in accordance with the laws of the Republic of India. Jurisdiction for any legal proceedings shall lie exclusively with the courts of [Jodhpur, Rajasthan].

Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and relevant rules, the name and contact details of the Grievance Officer are provided below:

Grievance Officer
The Skill Vendor, Zenith Ind47 Labs LLP
Email: support@theskillvendor.com